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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A context menu will open. It contains in-depth info about all the operations that you can perform on that particular page. Each pop-up menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide collection of tutorial video clips clarifying how to work with our Control Panel. They're intended for those of you who would like to see how things are getting done rather than just reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you searching for, take a glance at our comprehensive FAQ database, which includes questions asked by real customers and offers practical solutions. We constantly "revamp" our FAQ database with new Q&A's in an attempt to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, we have a fantastic team of customer support engineers available 24/7/365 and ready to help you with any query. Each support ticket you open will be responded to within one hour (the average ticket response time is approximately twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 236512

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com

 


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